FAQs

Contacting us is easy and you can do so as you prefer: by phone, email or WhatsApp.

You will find our contact details at the bottom of each page of the site. Our staff will respond quickly and give you all the information you need.

After contacting us, we will work out all the details of your trip together. Your reservation will then be confirmed upon payment of a deposit.

You can count on us to be your point of reference at every stage of the journey. We are always on call, 24/7, by phone, email or WhatsApp.

Payment is in the form of a deposit upon confirmation, with the subsequent balance paid directly at the facility.

The deposit can be paid by bank transfer or through the Nexi platform by clicking on the link we will send for payment by credit card.

Trips, experiences and services can be cancelled up to 7 days prior to arrival.

If cancellation is made within 10 days from the date of arrival, only the deposit will be retained without having to pay the balance. If the cancellation is made more than 10 days prior to arrival, the deposit can be used as credit towards a subsequent stay within the same year.

For any questions, clarifications or requests during the trip, you will always have us as a point of reference.

We are available 24 hours a day to help with all types of bookings, tours and services.

In our travel proposals, all included services are listed in the offer and defined in detail at the time of booking.

Services that are not specified can still be added separately.

This section of our site is designed to simplify the creation of your holiday.
In just a few steps, tell us about the trip you have in mind and, in no time at all, we will respond with a tailored proposal.

Any tour on our portal can be activated separately by creating a customised offer for the individual guest.

If you are interested in one of our tours, please contact us. Together, we will find the perfect solution!

Each experience is specified at the time of booking and will be enjoyed during your stay.

If you have further questions about the Cancellation and Refund Policy, please read the dedicated FAQs section. Or contact us and we will be happy to answer any questions.

We offer both vehicle hire with and without driver services. If you rent a vehicle with driver, one of our chauffeurs will be at your disposal to accompany you. For rentals without driver, your vehicle will be brought directly to you at your facility on request for maximum convenience.

Of course! Together, we can customise each experience, tour or service according to your needs.

Contact us and we will be happy to liaise with you and create a tailor-made holiday for you.

Each experience or tour is accompanied by one of our tour leaders who will on hand for any need, all throughout your experience.